Shipping Information

Order Confirmation
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
 
Order Shipment
If your order is in stock and we process the charges to your credit card it will ship within 5 business days from the date of your order.

 

Returns & Exchanges

How To Return An Item
Your item must be in its original, unused condition to be returned. You must return the item within 30 days of your purchase. 

1. Please email luke@mainstayapparel.com to request a refund.
2. Mail your returned item to:
     Mainstay Apparel
     2796 S Van Dyke Rd
     Imlay City, MI 48444
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions
Some items can not be returned.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee
All items are subject to a 10% restocking fee, which will be deducted from your refund. We do not refund the original shipping and handling you paid on the order. 

Exchanges
If your clothing item is in like-new condition, you may exchange your clothing item for a different size and/or color. You will not be subject to a restocking fee in this case, but you will still have to pay return shipping.